Shipping policy

DELIVERY AREAS

Delivery is available within Switzerland only.

DELIVERY TIME

The delivery time is generally 3-5 business days after receipt of payment. A business day is defined as any day from Monday to Friday, excluding public holidays. Saturdays, Sundays, and public holidays are not considered business days and will not be counted in the delivery time. Delivery times may vary if there are delays due to the shipping process. If a delay is caused by the seller (e.g., delayed shipment), the customer will be promptly informed. Delays caused by Swiss Post cannot be predicted or controlled by the seller, and the seller is not responsible for these delays.

SHIPPING COSTS

Shipping costs will be calculated at checkout based on the delivery address. No shipping costs apply to orders over CHF 120.00.

SHIPPING CARRIERS

Orders are shipped using Swiss Post, a reliable and trackable shipping service in Switzerland.

DELAYS AND LIABILITY

The seller is not liable for delivery delays caused by Swiss Post. The seller assumes no responsibility for delays, damages, or failures in delivery caused by this shipping service.

TRACKING INFORMATION

Tracking information will be provided once the order has been shipped via Swiss Post. The customer can use this information to track the status of the shipment on the Swiss Post website.

DELIVERY ISSUES

In case of delivery issues, customers are encouraged to contact via the contact form for assistance. 

SUSTAINABILITY 

All shipments are CO2-neutral and bear the "pro clima" label, ensuring that the carbon emissions generated by deliveries are offset.

RETURNS

For more information on returns, please refer to the Refund Policy.